Privacy

www.ianmitchellart.com is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Information
Information is collected about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. By providing this information you consent to this information being used in the manner described in this privacy statement. The type of information we will collect about you includes your name, address, phone number and e-mail address. If at any time you would like to see the information we hold about you please e-mail Ian Mitchell at mail@ianmitchellart.com or write to Canada House, Malton Road, Sledmere, East Yorkshire, YO25 3XU.

We will be happy to update our records as you wish. If there are any inaccuracies we will amend our records without delay.Safe ordering
As part of our ordering process is necessary to provide your name and address as well as a phone number. The artist requires your address for delivery purposes and your phone number in case of a need to contact you.

Credit/Debit card security
www.ianmitchellart.com does not have access to your debit /credit card details. PayPal is used to process your payment card details. The payment processing complies with the highest privacy regulations and the best encryption software in the industry – SSL (Secure Sockets Layer). You can tell the page is secure by the padlock icon being displayed on your browser.

Confidentiality
Any information www.ianmitchellart.com collects about you is not shared with third parties.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing or writing to us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Email
www.ianmitchellart.com may e-mail you in the future. You will always be given the opportunity to be taken off the mailing list at any time.

Complaints
We aim to deliver the highest level of customer service. However, if you feel you would like to complain about any matter please e-mail Ian Mitchell at ian@ianmitchell-art.com. We will reply as soon as possible and in any case you will at least receive an acknowledgement within 5 (five) working days whilst we work to resolve your complaint.

Customer services
If you have any query about an order please e-mail us at mail@ianmitchellart.com quoting your order reference number or call us on 01377 236 008 (please call between 09:00 – 17:00 Monday, Tuesday, Wednesday, Thursday & Friday and ask for Ian Mitchell). The cost of calling will be charged at local or national call rate depending on where you live and your telephone operator. We review our privacy policy regularly to ensure the security of our site and your data. If you have any questions/comments about privacy or security, you should e-mail
Ian Mitchell at mail@ianmitchellart.com

Cookies
Cookies are pieces of information that are stored by your Internet browser on your computer’s hard drive. Your browser ensures that cookies set by www.ianmitchellart.com will only be visible to www.ianmitchellart.com so no third party would be able to access them.
Cookies are necessary to be able to store items in your shopping basket during your shopping session.

Payment security
When making purchases by credit/debit card you will be redirected to a PayPal server where Verisign 1024 bit encryption systems are used. At the browser 128 Bit SSL is used meaning your credit/debit card details are safe. For more information please see the PayPal website. We do not have access to your credit/debit card information.We review our security policy regularly to ensure the security of our site and your data.